Easy Crypto is a family business by brother and sister Alan and Janine Grainger.
We're a couple of Kiwis who got fed up with how difficult it was to get into the crypto market in New Zealand, so we decided we had to do something about it.
We set up Easy Crypto in December 2017, and we've been the fastest and easiest option for Kiwis even since.
And yes... that really is us in the photo! :D
We realised that there are huge barriers of entry for people just starting out. There's a lot to learn and to be honest, it can be a bit scary! We wanted to create an easy and safe way for others to get involved.
With Easy Crypto our mission is to make cryptos accessible and understandable for all New Zealanders.
Come with us on the journey, and let's make New Zealand a driving force in the crypto age.
When you use the Easy Crypto Platform, we ask you for the information we need to verify your identity and support such services provided on Easy Crypto in order to facilitate the provision of buying, selling and trading digital currency. This can include a broad range of information ranging from your name, address, contact details, IP address, device information, operating system, web log information, passport number, driver’s licence number, and digital currency account information. We may provide the information that you provide to identity verification services, credit bureaus or to our Compliance team to enable them to verify your identity under Anti-Money Laundering policies and to protect you and other users of our Platform from fraud and other illegal activities. We may also provide your personal information if requested by a law enforcement or government agency. We also use your information to enable us to manage your ongoing requirements and our relationship with you, e.g.to process transactions, email you a notice or receipt of your transaction, troubleshoot a problem, prevent or investigate illegal or potentially illegal activities, and to customise and improve Easy Crypto’s Platform. We may do so by electronically unless you tell us that you do not wish to receive electronic communications. From time to time we will use your contact details to send you offers, updates, events, articles, newsletters or other information about products and services that we believe will be of interest to you. We may also send you regular updates by email. We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us that you wish to do so. We may also use your information internally to help us improve our services and help resolve any problems.
If you do not provide us with some or all of the information that we ask for, we may not be able to verify your identity and as such you may not be able to purchase currencies using our Platform.
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. Access to personal information is only granted to an employee of Easy Crypto to carry out duties required to support our customers. Strong, multi-factor authentication is used and access is revoked when no longer required.
We do not sell, trade, or rent your personal information to others. We may disclose your information to law enforcement agencies in New Zealand if requested as part of an investigation. We may disclose some of your personal information to third party suppliers and service providers (e.g. an email sending service such as MailChimp), third party identity verification services, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will take all reasonable steps to ensure that they protect your information in the same way that we do. We may provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete. In some cases, to ensure security and integrity of the Platform, we may be required to maintain historical personal information you have submitted to us. You may also seek to access or correct your personal information by submitting a support request from Easy Crypto’s website. We do not charge for receiving a request for access to personal information or for complying with a correction request. In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
By opening an account with Easy Crypto and using our Platform and Services, you consent to the collection and use of the information you have provided to us for the purposes described above.
We use technology to collect anonymous information about the use of our Platform, for example when you browse our Platform our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.
These terms and conditions of use (the “Terms”) apply to you when you access and use the Platform and the Services (as defined below) that are offered by Easy Crypto, and set out how you may use and access the Platform and the Services.
By accessing the Platform and/or Services and/or creating a User Account, you are agreeing to these Terms and entering into a legally binding agreement with Easy Crypto. In particular, you are acknowledging and agreeing that you have read and understood the “Risks of Trading and/or Holding Digital Currency” section in clause 3 below. If you do not agree to these Terms, you must not create a User Account and must cease using our Platform and Services immediately.
1.1 The website www.easycrypto.nz, together with its related mobile applications, (collectively the “Platform”) is operated by Easy Crypto Limited NZBN 9429046530141. In these Terms and Conditions, “Easy Crypto”, “we”, “us” or “our” means Easy Crypto Limited, and any reference to “you” or “your” means you, the person or entity who accesses and/or uses the Platform and/or the Services.
1.2 The Platform enables individuals who sign up to use our services to acquire digital currency (which may also be known as cryptocurrencies, e-money, virtual money, alt-coins) (together, “Digital Currency”). Our services include the purchase, exchange and creation of portfolios of Digital Currency using the Platform (collectively the “Services”).
1.3 As part of the Services, we may provide you with a portfolio, which is a digitally-secured file that may contain one or more Digital Currencies. This encrypted file and/or any Digital Currencies contained within are collectively referred to as the “Portfolio” in these Terms.
2.1 If you wish to access and receive the Services, you must create an account in accordance with the requirements of the Platform (a “User Account”).
2.2 You may only create a User Account:
2.3 By creating a User Account, you authorise Easy Crypto to use your personal information to make enquiries to verify your identity either directly or through third parties, in order to protect our Platform, Services and other users against fraud or illegal activities and to meet our anti-money laundering requirements. If we are not satisfied with the outcome of such enquiries, we may terminate your User Account immediately or refuse to let you create such a User Account.
2.4 It is your responsibility to maintain the confidentiality and security of any information that may be used to access your User Account, including your log-in information or password. You must notify Easy Crypto immediately of any unauthorised access or use of your account, password or any other applicable breach of our Platform and Services by submitting a support request on our website. You understand that anyone accessing your User Account will be able to enter into transactions using your Portfolio, and Easy Crypto has no obligation to verify or take any steps to verify any instruction received from you or appearing to be sent by you.
2.5 Importantly, you agree that you will:
3.1 You acknowledge and agree that:
3.2 You acknowledge that we do not issue financial products or provide any financial advice and no offer or other disclosure document has been, or will be, prepared in relation to the Services, the Platform and/or any of the Digital Currencies, under the Financial Markets Conduct Act 2013, the Financial Advisers Act 2008 or any other similar legislation.
4.1 You appoint Easy Crypto, and Easy Crypto accepts the appointment, to act as your agent for the purchase of Digital Currency that you have ordered through your User Account on our Platform, in accordance with the terms and conditions of these Terms.
5.1 You acknowledge that we will process your transactions through the Platform in accordance with your instructions, and you should carefully verify all instructions before placing any orders for Digital Currency. If there is an error in those instructions, then that is your risk and we do not accept any responsibility or liability.
5.2 The purpose of our Platform and Service rules is to facilitate a safe and enjoyable experience for all users. When you use our Platform or Services, you warrant and agree that you will:
5.3 You agree to keep a secure copy of your Portfolio passphrase. You acknowledge that Easy Crypto will not keep a record of this passphrase and that we have no responsibility or liability if you lose or forget your passphrase or if it is misappropriated or stolen. You acknowledge that you will be unable to access your Portfolio or any of the Digital Currencies within it without this passphrase.
5.4 Easy Crypto encourages you to report any problems or vulnerabilities with our Platform and Services by submitting a support request on our website.
6.1 To purchase Digital Currency using the Services, you must:
At this point you will be provided with an estimated rate of how much of your nominated Digital Currency can be bought with the Spend Amount. You acknowledge that this rate:
4. is not fixed and given the volatile nature of Digital Currencies, may have changed by the time that we purchase the relevant Digital Currency on your behalf; and
5. is inclusive of all fees, including:
6. exchange fees; and
7. our processing fee, which we are entitled to deduct from the Spend Amount for processing the transactions on our Platform, at the rate set out here.
6.2 To complete the transaction and purchase the Digital Currency, you must:
6.3 You acknowledge and agree that:
6.4 The sale of any Digital Currency on the Platform is deemed to take place in New Zealand. On completion of the sale, you are deemed to take possession of your Portfolio in New Zealand.
6.5 The Services are subject to exchange fees and exchange rates at the time of our purchase of the relevant Digital Currency on your behalf. These rates may vary from those shown at the time that you place your order. Easy Crypto accepts no responsibility or liability for any change in such exchange fees or rates that result in a loss of value occurring during processing of your order.
6.6 We reserve the right to delay, suspend or cancel a transaction if:
7.1 Easy Crypto may suspend, limit, restrict or deactivate the access to the Platform and Services, including your User Account, if:
Subject to clause 7.2 below, we will use reasonable endeavours to restore your access to the Platform and Services, including your User Account, within 14 days of you demonstrating to us, acting reasonably, that the reason for such suspension, limitation, restriction or deactivation no longer exists.
7.2 In addition to its rights set out in clause 7.1 above, Easy Crypto may terminate your access to the Platform and Services, including your User Account, if:
7.3 We may also terminate these Terms and cease to provide the Services and the Platform if we cease to conduct business or undergo insolvency event, meaning that where that party becomes unable to pay its debts as they fall due, or a statutory demand is served, a liquidator, receiver or manager (or any similar person) is appointed, or any insolvency procedure under the Companies Act 1993 is instituted or occurs.
7.4 Upon termination of these Terms and/or our termination of your User Account, we will provide you with access to the Platform solely to the extent necessary to access to your Portfolio for a period of 90 days to allow you to record your Digital Currency private keys and/or transfer your Digital Currency to a different wallet. For the avoidance of doubt, you will not be able to receive the Services or access any other component of the Platform during this period. You acknowledge that after this 90 day period, you may no longer have access to the Platform to access you Portfolio and Easy Crypto will not have any liability to you for any loss, cost, damage or expense that results from your failure to exercise your right of access during such 90 day period.
8.1 No warranties
8.2 Limitation of liability
8.3 Liability cap
Notwithstanding clause 8.2.1, other than any claims a user may have under clause 10, if we are found to be liable for any loss, cost, damage or expense arising out of or in connection with your use of the Platform or the Services or these Terms, our maximum aggregate liability to you will be limited to two times the total amount of Fees that you have paid to us in the previous twelve months.
8.4 Force Majeure
We have no liability to you for any lack of performance, unavailability or failure of the Platform and/or the Services, or failure to comply with these Terms, due to circumstances out of our control, including change of law, regulations or policy, or an event of force majeure.
9.1 To the maximum extent permitted by law, you indemnify us from and hold us harmless against any and all loss or damage, liabilities, penalties, fines, expenses (including reasonable solicitor/client fees) and costs which arise out of or relate to:
9.2 This indemnification includes without limitation, liability relating to intellectual property rights and breaches of privacy.
Nothing in these Terms is intended to limit any rights or remedies that you may have under the Fair Trading Act 1986 or the Consumer Guarantees Act 1993.
You acknowledge that:
11.4 Supported mobile devices and browsers
12.1 As part of any Easy Crypto compliance program (to manage compliance with these Terms and Conditions and any law or requirement by any authority), we reserve the right to:
13.1 All Intellectual Property Rights in and to the Platform, the Services, and the software and other material underlying and forming part of the Platform and the Services (“Platform Material”) is owned by us (and/or our suppliers and licensors), except where expressly stated in these Terms or elsewhere on the Platform.
13.2 When using this Platform and/or the Services, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use those software, tools or applications only as required for your use of the Platform and the Services and as expressly permitted in these Terms.
13.3 You may download and print content from this Platform for your own personal or internal business purposes only. You must not use, reproduce, store, publish, adapt, communicate to the public, distribute to third parties, amend, create derivative works from any part of the Platform or the Services without our prior written consent or otherwise do anything that would infringe our Intellectual Property Rights in the Platform or the Platform Material.
13.4 Reference on the Platform to any companies, products, services, branding, offers or other information, by trade name, trademark or otherwise does not constitute or imply endorsement, sponsorship or recommendation by us or the respective trademark owner.
13.5 We reserve all right, title and interest not expressly granted under this licence to the fullest extent possible under applicable laws and you agree to do anything necessary, including executing any documents, to give full effect to this clause 13.
15.1 We may amend or modify (“Amendments”) these Terms in whole or in part by posting a link to the revised version at least 7 days’ in advance of the effective date of any amendment on the homepage of our website www.easycrypto.nz.
15.2 If you continue to use the Platform and/or the Services after the expiry of any notice period, you will be deemed to have accepted the Amendments, which will apply to your use of the Platform and Services going forward. If you do not agree with the Amendments, in whole or in part, you must not access the Platform or the Services.
16.1 These Terms are governed by the laws of New Zealand. Any and all disputes arising under this Agreement shall be settled exclusively before courts of competent jurisdiction in New Zealand.
16.2 By using our Platform, you accept that it is your responsibility to determine whether and to what extent, any taxes apply to any transactions you conduct through our Services.
16.3 If any provision of the Terms are held to be invalid, unenforceable or illegal for any reason, that provision must be read down to the extent necessary to preserve its operation. If it cannot be read down it must be severed, and the remaining parts of the Terms will remain in full force and effect.
16.4 If we do not exercise or enforce any rights available to us under these Terms that does not constitute a waiver of those rights.
16.5 You may not assign, transfer and/or subcontract any of your rights under these Terms.
16.6 We may provide you with notices, including notices relating to these Terms by way of electronic communications, including by email or other electronic communication on the Platform or through the Services.
16.7 For any complaints about our Services, please contact us at firstname.lastname@example.org
16.8 For any other questions about the Platform or the Services, please contact us at email@example.com
16.9 In these Terms, (a) words importing the singular include the plural and vice versa; (b) the words “including” means “including but not limited to”; and (c) words importing gender include all genders.